Last Updated: 04.08.2023
PRIVACY POLICY
NextLoad Australia (“NextLoad”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile platforms, and services.
Information We Collect
We may collect the following types of personal and business information:
- Contact Information: name, phone number, email address, postal address.
- Business Details: ABN, company name, operating areas.
- Account Information: login details, preferences, payment subscription details.
- Transaction Data: billing records, subscription history, posted loads.
- Usage Data: website activity, device information, IP addresses, and cookies.
How We Use Your Information
We use your information to:
- Provide and improve our freight-matching services.
- Connect shippers with carriers in real-time.
- Process payments, subscriptions, and promotional draws.
- Ensure compliance with Australian safety and transport standards.
- Send important updates, newsletters, and promotional offers (you can opt out anytime).
- Detect, prevent, and address technical or security issues.
Sharing Your Information
We do not sell your personal information. We may share data only when:
- Connecting shippers and carriers directly through our platform.
- Required by law, regulation, or legal process.
- Working with trusted third-party service providers (e.g., payment processors, IT support).
- Enforcing our Terms &Conditions or protecting our legal rights.
Data Storage and Security
- Data is stored securely on servers with industry-standard encryption.
- We take reasonable steps to prevent loss, misuse, unauthorised access, or disclosure.
- Despite our efforts, no online platform can guarantee 100% security.
Cookies and Tracking
Our website may use cookies and similar technologies to improve functionality, personalise your experience, and analyse traffic. You may disable cookies in your browser, but some features may not function correctly.
Access, Correction, and Deletion
You may:
- Request access to the personal information we hold about you.
- Ask us to correct inaccuracies or delete your data (subject to legal requirements).
- Opt out of promotional communications at any time.
Children’s Privacy
Our services are intended for individuals 18 years and over. We do not knowingly collect personal information from children.
International Data Transfers
If your information is transferred or stored outside Australia, we take steps to ensure it is protected to Australian privacy standards.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated “Effective Date.”
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
NextLoad Australia